Effective date: June 19, 2026
MainPlank (“we,” “our,” or “us”) provides roster and communications management software for theatre companies and performing arts organizations. This Privacy Policy explains how we collect, use, and protect information about the people who interact with our platform — including staff who use MainPlank and cast members or personnel whose information is managed within it.
This policy applies to two groups of people:
From organization users:
From roster members (entered by organization staff):
Roster member information is entered by and belongs to the organization that added it. MainPlank acts as a data processor on behalf of that organization.
We do not sell personal information to third parties. We do not use roster member data for advertising or cross-organization profiling.
Theatre organizations using MainPlank may send SMS messages to roster members who have given explicit consent. Consent is recorded at the time it is collected, along with the identity of the staff member who recorded it.
SMS messages are sent from 1-888-206-2578. Recipients can opt out at any time by replying STOP. To opt back in, reply START. Message and data rates may apply. See our SMS Consent page for full details on how consent is collected and managed.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share your mobile phone number only with the service providers that help us deliver these messages (for example, Twilio for SMS delivery), and only for the purpose of sending the messages you requested.
We share information only as necessary to operate the service:
These providers are bound by their own privacy and data processing agreements. We do not share data with any other third parties except as required by law.
Organization accounts and associated data are retained for as long as the account is active. Roster member records persist within an organization's account until deleted by organization staff or until the organization closes its account.
Consent log entries are immutable records and are retained for the life of the organization account for legal compliance purposes.
Roster members who wish to access, correct, or request deletion of their information should contact the theatre organization that manages their record. Organization staff can update or delete roster member data directly in MainPlank.
If you are unable to reach your organization or have concerns about how your data is handled, contact us directly at [email protected].
We use industry-standard security practices including row-level security on all database tables, encrypted connections (TLS), and strict access controls that prevent one organization from accessing another's data. Sensitive fields (emergency contacts, medical notes, agent information) are stored in separate tables with additional access restrictions.
MainPlank is not directed at children under 13. If a theatre organization manages youth performers, the organization is responsible for ensuring appropriate guardian consent has been obtained before adding that person's information to the platform.
We may update this policy from time to time. Material changes will be communicated to organization account holders via email. Continued use of the platform after changes constitutes acceptance of the updated policy.
Questions about this policy: [email protected]
MainPlank · June 19, 2026